Frequently Asked Questions
Everything you need to know about your next favorite costume.
How do I determine the correct size for my costume?
We provide a detailed size chart on each product page. Please measure your bust, waist, and hips accurately and compare them to our guide, as costume sizing often differs from standard retail clothing.
How long does shipping take?
Standard shipping typically takes 7-12 business days. During peak seasons like Halloween or major conventions, we recommend ordering at least 3 weeks in advance to ensure timely delivery.
What is your return policy?
We accept returns within 14 days of delivery, provided the costume is unworn, unwashed, and in its original packaging with all accessories included.
Do you offer custom-made or tailored costumes?
Many of our premium outfits offer a 'Custom Size' option. Simply select this on the product page and provide your specific measurements in the order notes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Are the accessories shown in the photos included?
Most costumes come as full sets. Please check the 'Package Includes' section in the product description to see exactly which items and accessories are part of your purchase.